Chennai Telephones Complaint Booking

BHARAT SANCHAR NIGAM LIMITED
(A Government of India Enterprise)
CHENNAI TELEPHONES

BSNL Complaint Booking  and Service Request mechanism
 

Sl. No	Method	From BSNL network (Toll Free)	From ALL networks (Normal charges apply)
1.	Call-Centre for all  New Service requests / Enquiries / Complaints booking	Dial 1500	Dial 24301500
2.	Automatic fault booking	Dial 198	Dial 24310198
3.	Through SMS :	Send SMS to         53576	Send SMS to        9444599999
	For    SMS text a.   For all new service requests/enquiries :  BSNL b.  For landline faults :  FLT<space>8 digit landline number c.  For Broadband  faults :  BBF<space>8 digit landline number d.  Landline General Complaints :  CMP<space>8 digit landline number e.  Directory Enquiry of landline number :  DNQ<space>8 digit landline number f.  Mobile coverage problem :  CVG<space>Problem faced g.  Mobile general complaints :  MBC<space>Action required h.   Landline / Broadband Complaint Status :  FST<space>8 digit landline number  or  FST<space>8 digit docket number i:  Changed Number information :  CNQ<space>8 digit old landline number j.  Current landline bill  amount due :  BILL<space>11 digit landline consumer number k.  Advice Note Status :  AST<space> 8 digit advice note (OB) number OR AST<space> 8 digit Request Id number ** To  be introduced shortly Examples To get name and address for  landline number 24700033:  DNQ 24700033 or dnq 24703333 or  Dnq 24700033(DNQ may be in small or capital letters) To book complaints for landline number 24748580: FLT 24748580 or Flt 24748580 or flt 24748580 (flt may be in small or capital letters) To book broadband complaint for 24700033: BBF 24700033 or Bbf 24703333 or  bbf 24700033(BBF may be in small or capital letters) To book a general complaint for 24700033: CMP 24700033 or cmp 24703333 or  Cmp 24700033(Cmp may be in small or capital letters) To bring coverage problems in an area CVG West Mambalam  or cvg Varadappan St, Chennai 33 or  Cvg Arya Gowda Road For Mobile complaints: MBC Bill not received  or mbc bill not received or Mbc SIM locked
4.	Broadband usage this month     Send SMS bbu<space>044<telephone number > Example: BBU 04424700033	Send SMS to 52295	Send SMS to 9448077777
5.	To get alert when Broadband usage exceeds  monthly limit     Send SMS  REG<space>044<telephone number>   Example: REG  04424700033	Send SMS to 52295	Send SMS to 9448077777
5	Internet     -      for all  service enquiries and fault booking	Our Customer Care Portal
6.	To avoid unwanted telemarketing calls and to bring your mobile number into DO NOT DISTURB category send SMS START DND  to 1909 or register your telephone number in NDNC Registry  or  call 1909	Send SMS START DND to 1909
7.	To de-register from DO NOT DISTURB category send SMS STOP DND  to 1909
8.	3G - Migration - SMS procedure for pre-paid and post-paid

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